I have arthritis. I know I'm young, but I've had it as far back as when I was ten. As such, I have trouble using a mouse at work. I need a trackball. This is where the trouble began.
I wasn't allowed to bring my own trackball. I've done this everywhere I've ever worked and never had any issues. They needed a doctor's note. No problem, I thought. I was wrong.
I got the form to have a doctor fill out back on my second day. My doctor back in Florida wouldn't fill it out without seeing me. That's not so easy when you're in Oklahoma. On top of that, I couldn't find a doctor out here who was accepting new patients. Finally, I ended up at the Urgent Care (one step below the emergency room) for something, and the doctor who did my follow-up filled it out for me.
I submitted the form at work and waited two weeks. Finally, it was approved. I couldn't bring my own and they would order one for me. Here's a trimmed down version of the email I got:
Hello Jade,
[[Jade Walker trackball.doc]]
I have attached your authorization form to this email. This form needs to be attached to your order with ISD on line services.
I do not place the order so please contact the help desk if you are not sure how to order this item.
This governance form must completed and the approval must be attached with your order to ISD,
the governance form can be accessed through this link: [link]
Yeah, that was Greek to me, too. I contacted my boss's boss and got the following two responses back to back:
I will get with the facilities manager and will have definitive answers in the morning.
In the interim, go ahead and contact the helpdesk to walk you through ordering the trackball.
Because of my Asperger's, I immediately put myself in "After Call Work" and called the help desk, who couldn't help me at all. I asked my boss, who scolded me for using ACW, then called her boss. She then told my boss that she "specifically told me not to do it in ACW, and to do it on my break." I got so frustrated by that, that I almost quit. I hate when someone lies about what they say to me. Thankfully, I saved the email.
An hour later, I got the following email from my boss:
I got some clarification on the trackball ordering process. Going forward, you aren't required to do anything at time this. If you receive any emails about this process, these should be redirected to [her boss] or myself. You do not need to save the emails or forms you've received in email, and there will be no need to contact the Help Desk, [facilities manager], HR, or anyone else with exception of [her boss] or myself. Everything has been taken care of to begin the process.
[her boss] is working from home today and submitted the forms for you today. This will begin the process of ordering the trackball. I also learned this is usually a 3 to 6 week process, as you can see below. I know you've been frustrated about the process and I can understand that, I really wanted to assist you today but we needed additional support in order to submit all of these forms. Now that we've learned the exact process, please see the expectations below. I know you inquired about a rush process before, and there isn't one that exists so the process outlined below will be the process followed.
From: my boss
To: her boss
I spoke with [facilities manager] and he gave me further clarification on this process. [facilities manager] said the attached Word document and the governance form have to come from Jade's manager. [facilities manager] said I could probably fill it all out but it has to be emailed from your email address to [misc HR guy]. [misc HR guy] will then review the information and return the approval to your email address. At that time, we have to save his email and both of these forms to our desktop, open a hardware request on an ISD service ticket, and submit this. ISD will order the hardware and it'll be shipped to ISD, then to our local office. [facilities manager] said turn around time could be several weeks, especially with a request being this close to the holidays and people out of the office, etc. [facilities manager] said he could step in and offer assistance if the mouse wasn't received by Christmas but for him to get involved prior to this wouldn't be beneficial or speed the process along because the process literally takes that long.
Good! The trackball crap is out of my hands finally! It sucks that I have to wait so long for it, now (especially when it's the same model that I already own and offered to bring in).
On my break, towards the end of the day, I talked to my boss about the problems with the "after call work." I told her that it really upset me when I was told that her boss specifically said not to use it. I showed her the email and she said it was implied. I asked her if she remembered my first day with her and what I said about autism. She said yes. I asked her if she remembered me asking for her to be clear because I take everything literally. She smiled and said yes. I asked her if she remembered me telling her boss the same thing. She laughed and said yes. I think she knew where I was going with this. I asked her to reread the email and tell me literally what it said. She said, "Get off the phone, go into ACW, and call help desk right now." I smiled, she laughed, and everything is okay now.
This never would have been possible before I was diagnosed. People would have just accused me of being difficult or lazy and that would have been it. I may have even been fired. It's nice to have people exersise a bit of patience with me finally!
UPDATE: I finally got my trackball as of 12-3-07. It's the wrong model, but they'll let me use it until the correct one arrives. Woo! :)
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